Siemens Integrated Service Management (ISM) offers single-point multi-vendor solutions which provide healthcare organizations with maintenance and repair on all key medical equipment, regardless of manufacturer. ISM needed to find a single software solution that was affordable, could meet the requirements of Siemens' customers, and could run the Integrated Service Management business worldwide. This means maintaining biomedical equipment uptime at more than 140 far-flung medical facilities. Furthermore, this software had to be flexible, multi-lingual, easy to use, customizable, and meet the requirements of the global business. The winner? ARCHIBUS.
It's All In the Planning
ISM had been utilizing the ARCHIBUS Building Operations application to drive a select group of individual accounts for 18 months in eight countries. After one year of internal development, Siemens incorporated the use of ARCHIBUS in all 33 of their United States ISM Projects. Utilizing Building Operations, an easy-to-navigate Executive Information System, and a customized, dialog-driven interface, Siemens found it could enforce its own business rules and internal processes for managing each of its accounts.
The Global Model
An international management team was assembled with a single technical representative to establish the requirements of the software. Among the requirements discussed was the need for all Siemens offices worldwide to use the same schema, in order to ensure the project's success. The plan was to deploy ARCHIBUS at every ISM account worldwide, then bring all of the data together in one location for oversight of all business operations, outlined as follows:
With personnel spread across the entire country and the ISM Management and Administrative Staffs located in Cary, North Carolina, it was imperative that all personnel have access to an efficient method to relay information. So often, in a large organization, e-mail is used as a tool to put the wheels of a business process in motion. This method, although widely used, is rather inefficient since it provides no method to monitor progress. If something falls through the proverbial cracks, or requires a change, it requires a follow-up e-mail or phone call.
Utilizing ARCHIBUS, event-driven database records from Siemens' field personnel are routed to the appropriate administrative or management staff member. One such process is the purchasing process; if a Siemens on-site manager needs to purchase a part that exceeds his purchasing authority, he simply adds it to his database and it is immediately routed to the appropriate individual within the organization whose approval is required. At any point in time the on-site manager can review that purchase order in his project database to see if the approval was granted. It does not stop there. The entire life cycle of that purchase order can be tracked in "real time" by the on-site manager until the point of invoice receipt and payment by the processing center. This is just one example of how Siemens enforces business rules while providing a closed loop system for feedback.
Uniting the States
In order to bring the consolidated database together, Siemens first had to create a separate ARCHIBUS project for each of the 33 ISM Projects on a central server located in Cary, NC. The data from the 33 ARCHIBUS Projects is combined into a single ARCHIBUS Project utilizing Sybase Replication Server. Sybase SQL Remote is used to synchronize the databases for ISM projects (which have a local server of their very own) to an exact replica of that project database on the server in Cary. The synchronization of the larger data set to the smaller data sets occurs in "real time" and provides for oversight of the entire operation from a central point. The open architecture of ARCHIBUS has afforded Siemens to utilize it as more than a database — it is also a valuable tool for managing organizations' critical biomedical equipment.
Siemens Medical Solutions, Inc. Integrated Service Management (ISM)
33 ISM Projects consisting of 141 Medical Facilities in 19 states
|ARCHIBUS Applications: |
Building Operations Management
|3rd Party Applications: |
Medical Device Service Management developed by Siemens Medical Systems
|Impetus for Implementation: |
Required a unified database for maintaining biomedical equipment uptime at over 140 medical facilities; needed reliable system to ensure Siemens’ profitability in the service level agreement arena
Consolidated maintenance records into a worldwide database; used workflow automation to enforce business rules; built a knowledge base to reduce on-demand maintenance costs
|Future Plans: |
Web-based system for easier access domestically and globally; integration of all Siemens ISM accounts worldwide into a consolidated database; deployment of internally developed handheld application for Windows CE devices; a bi-directional link to SAP
|Web Site: |
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