ARCHIBUS, Inc.
"[With ARCHIBUS as our CAFM system] we're trying to make our space very flexible, so every time we reorganize and people move from one office to another it doesn't cost an arm and a leg."
Tom Blakeslee
Director of Facilities Operations
GM Technical Center

Application Engineer

Job Description: Application Engineer

ARCHIBUS, Inc. has an immediate need for an entry to intermediate level Application Engineer (AE). In this position you will be part of the Client Services team, providing Technical Support to our customers and development partners. Support requests coming from our partners represent Tier 2 support, and often require the AE to create unique solutions to meet various customer and business partner requirements using a combination of Web Technologies (JavaScript, Java, and HTML), SQL, and CAD or 3D modeling "BIM" tools used in our Integrated Workplace Management Systems software. Support requests from strategic customers typically originate from system administrators or system integrators looking for assistance integrating their business processes with ARCHIBUS applications or solving problems that result from database customizations or data corruption.

You will participate in customer projects by developing solutions, testing results, and documenting the procedures under the direction of the Client Services Manager or a Lead Engineer. You may be asked to independently investigate new deployment techniques as needed. You may also be asked to participate in the development of web forms using the ARCHIBUS Web Central platform and its APIs.

Responsibilities:

  • Provide Tier 2 technical support for customers and business partners
  • Review, analyze and report progress on assigned issues
  • Collaborate with fellow Support Team members in complex replications/test set-ups and solutions
  • Accept ownership for incoming issues from receipt through resolution
  • Improve product offerings by providing regular verbal and written feedback to Product Management teams
  • Support mission critical customer production environments
  • Create end user documentation and internal knowledge base
  • Provide support to the Professional Services Team on consulting engagements
  • Have passion and enthusiasm for being a part of an organization providing Best-In-Class Global Customer Support

Required Skills/Experience:

  • Strong technical background with problem solving skills, troubleshooting ability, and attention to detail
  • Excellent verbal and written communication skills with both technical and non-technical individuals
  • Outstanding customer service skills
  • Ability to establish and maintain strong working relationships with key internal, partner, and customer personnel
  • Willingness to take on new challenges
  • Self-motivated with an intense hunger to learn
  • Always exude a professional attitude to your customers, whether via email, phone or social media
  • Web application experience (HTML5, JavaScript, Java)
  • Familiarity with relational database concepts and systems

Desired Skills:

  • Familiarity with AutoCAD or Revit
  • Experience with Eclipse Software Development Environment
  • Experience with Apache Tomcat or other Web Application Server Containers for J2EE
  • Previous Experience in Facility Management, Healthcare, or Higher Education industries
  • Experience with  MS SQL Server or Oracle
  • Experience with Sencha Touch mobile framework
  • Comfortable training others in a classroom setting or one-on-one

This position requires a B.S. in Engineering or Computer Science or 1 - 3 years of equivalent professional experience.

Company Introduction 

With over 35 years of continuous innovation, ARCHIBUS, Inc. leads the global marketplace in applying comprehensive technology solutions and services to managing your built environment.  Through effective improvement and business transformation, ARCHIBUS helps users manage extensive portfolios of buildings and properties across the world. 

In this era of intense global competition and heightened environmental awareness, the ability of ARCHIBUS to eliminate waste and drive key business priorities forward resonates with all organizations. As a result, the ARCHIBUS, Inc. business is solid and poised for outstanding growth -- in which you could play a key role.                     

ARCHIBUS, Inc. offers its associates an engaging work environment, avenues for professional growth, and an excellent benefits package. ARCHIBUS, Inc. corporate headquarters is located in downtown Boston; however, the company has remote sales and development locations around the world.  ARCHIBUS, Inc. has pioneered computer-aided infrastructure and facilities management technologies since 1982. For more information visit www.archibus.com.

Prefer local candidates, as relocation costs will not be covered.

Please send cover letter with resume/salary requirements and availability, to: Human Resources Dept., ARCHIBUS, Inc. 18 Tremont Street, Boston, MA 02108, or e-mail: hr@archibus.com  No telephone calls please.